Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.

Frequently Asked Questions

We've put together a list of questions which are frequently asked by our customers.

If you have any queries about your cover, our product, or our company, you'll hopefully be able to find the answers here.

  1. Categories
  2. Age Limits and Age Group Definitions
  3. Company Information
  4. Destinations and Regions
  5. General Cover
  6. Health
  7. Payment
  8. Product Information
  9. Sports and Activities
  10. Winter Sports
  11. Cruise
  12. Gadget

FAQs

Search our categories here:

If you cannot find the answer to your question, please get in touch.

Need help?

UK Customer Services

0330 880 3600*

*Calls are recorded for training and monitoring purposes.

Open Monday to Friday 8.30am - 6pm, Saturday 8.30am - 4pm and closed Sundays

UK Emergency AssistanceContact details can be found in your policy documentation.

Available 24 hours a day, every day.