Do you have a 24/7 emergency assistance service?

All of our travel insurance policies offer a 24 hour-a-day, 7 day-a-week medical emergency assistance and repatriation service helpline. Doctors, nurses, and other technical and multilingual support staff are available to provide immediate help and can be contacted from anywhere in the world.

Your total cover amount will vary depending on the provider you have insured with (eg. Direct Travel has different repatriation cover than Freespirit). Please make sure that the travel insurance option you choose offers the correct level of medical cover to your needs.

See below the appropriate Medical Assistance contact phone number for your insurer. Be aware that we have recently experienced changes and adjustment in underwriters, so make sure you are contacting the correct team.

Don't forget to add +44 and remove the (0) if you are calling from abroad.

Direct Travel (Allianz) - 01444 465 553
Direct Travel (Chaucer) - 01444 465 570

AllSafe (Allianz) - 01444 465 553
AllSafe (Chaucer) - 01444 465 570

Fit2Travel (Arch) - 01243 621 501

Freespirit (Canopius) - 0203 819 7170

Goodtogo (Red Sands) - 01444 465 573

MIA Clear4Travel (Chaucer) - 0203 824 0742

Related FAQs

1. Direct Travel Insurance: Terms and Conditions
2. Do you have a pre-travel helpline?
3. Policy Wordings
4. How do I make a claim?
5. Why buy my travel insurance from you?