How do I make a claim for my gadget?

To make a claim for a gadget through a Direct Travel or AllSafe policy, you will need to contact the claims administrators at Davies Group. Their contact details are as follows:

Phone - 0345 074 4828
Email - gadgetclaims@davies-group.com
Website - www.bastion.davies-group.com
Address - Davies Group, Unit 8, Fulwood Business Park, Caxton Road, Preston, PR29NZ

To make a claim for a gadget through a Fit2Travel policy, you will need to contact the claims administrators at Fit2Travel. Their contact details are as follows:

Phone - 0345 258 7172
Email - claims@cegagroup.com
Address - CEGA Claims Service, PO Box 127, Chichester, West Sussex, PO188WQ

You must:

1. Notify the claims team as soon as possible (ideally within 48 hours of your return to the UK)
2. Report the theft, or accidental loss, of any gadget within 24 hours to your network provider, and blacklist your handset
3. Report the theft, or accidental loss, of any gadget to the police within 48 hours (you must obtain a crime reference number/lost property number)
4. Provide us with details of the claim and any other contract, guarantee, warranty or insurance that may apply to the loss (including but not limited to household insurance)

Related FAQs

1. What gadgets do you cover?
2. Am I covered if my gadget gets accidentally damaged?
3. Am I covered if my gadget breaks down?
4. Is my gadget covered for liquid damage?
5. Am I covered for unauthorised use of my mobile phone?
6. Who underwrites the gadget insurance policies?