What happens if I'm on a waiting list?
If you're on a waiting list, you will need to contact us by phone so that we can assess whether we are able to provide cover. Our contact details can be found here.
You may also be able to obtain a travel insurance policy by contacting:
British Insurance Brokers Association
Tel: 0370 950 1790 (lines open Mon-Fri, 9am-5pm)
Website: Find Insurance - BIBA
The Money Advice Service
Tel: 0800 138 7777
Website: Travel Insurance Directory | MoneyHelper
Related FAQs
- Do you cover pre-existing medical conditions?
- What is a pre-existing medical condition?
- What is a medical screening?
- Do I need to let you know if my health has changed since purchase?
- Can I exclude some, or all, of my medical conditions?
- What happens if I don't declare my medical conditions?
- Can I get insurance if I'm pregnant?
- Will you cover me if I'm going abroad for treatment/surgery?
Last reviewed
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Quick Links
- Country Guides
- Single Trip Travel Insurance
- How to Claim
- Pre-Existing Medical Conditions
- Policy Wordings
- FCDO Travel Advice
- Contact us
- FAQs
Need help?
UK Customer Services0330 880 3600*
Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays
Emergency Medical AssistancePlease refer to your Policy Wording
*Calls are recorded for training and monitoring purposes.
