Do you have a pre-travel helpline?

If you would like to speak to someone about your insurance before you travel, please contact us using any of the following avenues:

Call - 0300 880 3600
Email - enquiries@brokersure.com
Write to - Brokersure Ltd., Digital House, Threshelfords Business Park, Inworth Road, Feering, Colchester, CO5 9SE

For travel queries, you might find the following links useful:
The World Health Organisation (WHO) - www.who.int/en
The Foreign, Commonwealth, and Development Office (FCDO) - www.gov.uk/foreign-travel-advice
Travel Aware - www.travelaware.campaign.gov.uk
The National Health Service - www.nhs.uk/using-the-nhs/healthcare-abroad/

For specific queries relating to your holiday destination or transport, you may also wish to get in touch with your tour operator and/or transport provider. It can also be useful to research the travel requirements or restrictions at your destination.

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Related FAQs

1. Policy Wordings
2. Why buy my travel insurance from you?
3. Direct Travel Insurance: Terms and Conditions

Last reviewed 02 Oct 2026