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Policy & Cover Types

  1. Can I cancel my policy if it does not meet my needs?
  2. Can I extend my policy from abroad?
  3. Can I increase the personal possessions limit?
  4. Do I need to contact you every time I travel on my Annual Multi-Trip?
  5. Do the Annual Multi-Trip policies cover UK travel?
  6. Do the levels of cover apply per person, or per policy?
  7. Do you have a 24/7 emergency assistance service?
  8. How do I change my travel destination after purchase?
  9. How far in advance can I book a Single Trip policy?
  10. How many holidays can I take on an Annual Multi-Trip policy?
  11. Can I extend the trip duration on an Annual Multi-Trip?
  12. Is there an excess?
  13. I'll be on holiday when my Annual Multi-Trip policy expires - what do I do?
  14. What is a Single Trip?
  15. What happens when my Annual Multi-Trip policy is due to expire?
  16. What is Backpacker insurance?
  17. What is the maximum duration of a Single Trip policy?
  18. What is the maximum trip duration on an Annual Multi-Trip policy?
  19. What is not covered?

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Need help?

UK Customer Services

0330 880 3600*

Open Monday to Friday 9:00am to 5pm, Saturday 8:30am to 4pm and closed Sundays

Emergency Medical Assistance

Please refer to your Policy Wording

*Calls are recorded for training and monitoring purposes.

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