Call 0330 880 3600 Calls may be monitored or recorded. Opening Times.
Currently, our policies do not offer cover for travel disruption caused by volcanic ash clouds.
This is in reference to the following volcanic eruptions in Iceland:
- 2010. The Eyjafjallajökull volcano erupted, causing safety concerns with regards to aircrafts flying through the ash cloud. Airspace was closed for a period of time, causing widespread travel disruption in Europe.
- 2011. The Grimsvötn eruption also caused travel disruption due to volcanic ash, however this cleared much sooner than the Eyjafjallajökull eruption.
Quick Links
UK Customer Services0330 880 3600*
Mon - Fri 9am - 5pm, Sat 8.30am - 4pm, Closed Sunday.
*Calls are recorded for training and monitoring purposes.
UK Emergency Assistance
Direct Travel (Allianz) - 01444 465 553
AllSafe (Allianz) - 01444 465 553
Fit2Travel (Arch) - 01243 621 501
Freespirit (Canopius) - 0203 819 7170
Goodtogo (Red Sands) - 01444 465 573
Available 24 hours a day, every day.