How do I make a claim?

You can find information about starting the claims process for your insurance provider here.

Please check your Policy Wording before making a claim to make sure that you cannot recover your financial losses from another provider(s) you may have booked with.

In the event you understand that you have sufficient evidence to make a claim, your Policy Wording will specify the information and documentation required to make your submission. Claims contacts can vary by insurer, underwriter and purchase date. Check your policy documents before contacting a claims team.

All claims are submitted subject to consideration and decision by your insurer's Claims handler.

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Related FAQs

1. Terms and Conditions
2. Do you have a 24-hour emergency service?
3. Do you offer a pre-travel help line?
4. Historical Policy Wordings
5. If I have a household contents policy can I get a discount?
6. Why buy my travel insurance from you?

Last reviewed 02 Oct 2026