If my insurance is refused due to my pre-existing medical condition, can I still take out travel insurance?

We do not have the facility to exclude your medical conditions from cover. So it is very important you screen all medical conditions for all travellers to ensure you are fully covered.

If you are unsure on what medical conditions you need to declare or have any questions relating to your medical conditions please give our friendly team a call on 0330 880 3600 for further advice.

You may be able to obtain an alternative quote by contacting:

British Insurance Brokers Association (BIBA)
Website: Find Insurance - BIBA

MoneyHelper
Website: Travel Insurance Directory | MoneyHelper

We may still be able to help, see travel insurance for pre-existing medical conditions.

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Related FAQs

1. What is a pre-existing medical condition?
2. Do you insure people with pre-existing medical conditions?
3. What does exclusion mean?
4. Am I insured to travel if I'm pregnant?
5. Can I take out insurance if I am currently under investigation for an illness?
6. Should I notify you if my medical conditions have changed since taking out my policy with you?
7. Do I need to declare depression or anxiety?
8. Do I have to pay my medical bills abroad?
9. What is a medical screening?
10. Am I able to exclude cover for medical conditions?

Last reviewed 02 Oct 2026